Frequently Asked Questions
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Shipping & Delivery
Bikini Saturdays Policy
Order Processing
All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Customer Delivery Information
At Bikini Saturdays, we prioritise the safety and timely delivery of your orders. Every order will be dispatched from our facility/warehouse within 1-3 business days.
The estimated delivery time displayed at checkout includes both preparation and shipping times. Delivery times may vary depending on the destination country. Below is an overview of expected shipping times and costs:
For Australian Orders
- Standard Orders (Shipping from US Warehouse): 8-11 business days (FREE)
- Standard Orders (Shipping from Asia/Germany Warehouse): 8-11 business days (FREE)
- Fast Shipping: 5-8 business days ($39 AUD)
For US Orders
- Standard Orders (Shipping from US Warehouse): 3-7 business days (FREE)
- Standard Orders (Shipping from Asia/Germany Warehouse): 7-10 business days (FREE)
- Express Shipping: 6-9 business days ($39 AUD)
For Europe Orders
- Standard Shipping: 7-10 business days (FREE)
- Express Shipping: 5-6 business days ($39 AUD)
For All Other International Destinations
- Standard Shipping: 10-15 business days
Tracking:
When your order ships, you will receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for the tracking information to become available.
If your order has not arrived within 14 Business days of receiving your shipping confirmation email, please contact us at hello@bikinisaturdays.com with your name and order number so we can investigate immediately.
Brand Curation
Q Where is your collections curated?
A All collections are meticulously curated in the sunny coastal haven of Bondi Beach, Australia. We take inspiration from the vibrant beach culture and fashion trends of this iconic location to deliver a range of carefully selected items.
Product Care
Q How should I wash my bikinis to keep them in great condition?
A To extend the life of your bikinis, we recommend hand washing them in cold water with mild detergent. Avoid wringing or twisting the fabric. Lay them flat to dry in the shade to prevent fading. Avoid contact with rough surfaces and excessive chlorine to maintain their vibrant colors and elasticity.
Returns & Exchanges
BIKINI SATURDAYS RETURNS POLICY
1. Eligibility
Returns are only accepted for the following reasons:
- Size issues
- Style adjustments
- Faulty items (within 7 days of receipt)
Returns for change of mind are not accepted.
2. Store Credit
Items purchased using store credit are final. Any order paid for in full or in part with store credit is not eligible for return, exchange or a further store credit for change of mind, size or style. Faulty items are excluded from this condition.
3. Sale Items
Sale items are strictly non-returnable and are not eligible for return, exchange, or store credit under any circumstances.
4. Condition of Returns
Items must be returned unworn, unwashed, undamaged, and in brand new condition, with all original tags and packaging. Returns not meeting these conditions will be rejected and returned at your expense.
5. Faulty Items
If you are returning a faulty item, send it back with a photo of the fault within 7 days of receiving your order. We reserve the right to replace or refund.
6. Afterpay Orders
If you selected Afterpay at checkout, any returned items will result in store credit, and your Afterpay payment plan will remain in place.
7. Return Shipping
You are responsible for return shipping costs. Bikini Saturdays is not liable for lost, damaged, or stolen items during the return process. All returns must be sent using a registered post service with tracking.
8. Processing
Once your return is received, please allow 2-3 business days for processing. We will notify you via email once the return has been processed, and if applicable, a store credit or exchange will be issued.
9. How to Return
- Download and complete the returns form below. You can handwrite or digitally complete it if you are unable to print the form.
- Include the completed form in your return package.
- Use a registered post service to send your return and keep the tracking details for reference.
- Returns must be sent to the address below. We are not responsible for lost returns.
10. Return Address
Bikini Saturdays HQ
6/95 Hastings Parade, North Bondi
Sydney, Australia 2026
BIKINI SATURDAYS RETURNS FORM
Customer Details
Name: ________________________________________
Email Address: ________________________________________
Order Number: ________________________________________
Phone Number (optional): ________________________________________
Return Information
Item(s) being returned (include description, size, and quantity):
Reason for return (tick one per item):
- Size issue
- Style adjustment
- Faulty item (please attach a photo of the fault and a full explanation)
Was this order paid for using store credit?
- No
- Yes
Exchange / Store Credit Preference
- Exchange (if available)
- Store Credit (Gift Card)
Exchange Size/Style (if applicable): ________________________________________
Return Shipping
- I understand that I am responsible for return shipping costs and that Bikini Saturdays is not liable for lost, damaged, or stolen items during the return process.
- I confirm that I have used a registered post service with tracking details.
Acknowledgement
By submitting this return form, I agree to the Bikini Saturdays return policy and understand that returns for change of mind are not accepted. Returns are only processed for size adjustments, style changes, or faulty items (within 7 days of receiving the order). Sale items are strictly non-returnable.
I understand that any order paid for in full or in part with store credit is final and is not eligible for return, exchange or a further store credit for change of mind, size or style.
Signature: ________________________________________
Date: ________________________________________
Thank you for shopping with Bikini Saturdays