Customer Delivery Information

At Bikini Saturdays, we care deeply about the safety and timely delivery of your orders. We promise that every order will be dispatched from our facility/warehouse within 1-4 business days from one of our global warehouses in USA, Germany & Asia.

The estimated delivery time displayed on the checkout page includes both the preparation time and the shipping time. Delivery times may vary depending on the destination country. Here is an overview of the expected shipping times:

1. For US orders (shipping from US warehouse): 3-7 business days
2. For US orders (shipping from China/Germany warehouse): 7-10 business days
3. For Western Europe orders (shipping from China/US warehouse): 7-10 business days
4. For non-US/non-Western Europe orders: 10-15 business days

Please note that delivery times for Standard Shipping are not guaranteed due to various factors that may affect shipping speed. The times listed above are estimates provided by the postal service and do not include any potential delays caused by customs processing in the destination country.

Q Where is your collections curated?

A All collections are meticulously curated in the sunny coastal haven of Bondi Beach, Australia. We take inspiration from the vibrant beach culture and fashion trends of this iconic location to deliver a range of carefully selected items.

Q How should I wash my bikinis to keep them in great condition?

A To extend the life of your bikinis, we recommend hand washing them in cold water with mild detergent. Avoid wringing or twisting the fabric. Lay them flat to dry in the shade to prevent fading. Avoid contact with rough surfaces and excessive chlorine to maintain their vibrant colors and elasticity.

Q: What is your return policy? A: We accept returns for change of mind, size, and style adjustments in exchange for store credit or an exchange within 30 days of the shipping date. Items must be returned unworn, unwashed, undamaged, and in brand new condition with all original tags and packaging. Returns not meeting these conditions will be rejected and returned at your expense.

Q: How do I organize a return? A: To start a return, download the returns form from our website and include it in your return package. Handwritten or digital copies are accepted if you cannot print the form. Provide your order number, name, and email to ensure proper processing. Inspect your items to ensure they are in perfect condition as we will not accept any items returned worn or damaged in any way. Return your package to the address specified on the returns form using a registered post service for the return shipment and maintaining tracking details. We are not responsible for lost items. Upon receipt, we will email you to verify your refund or exchange/store credit in the form of a gift card usable storewide with no expiration.

Q: Who pays for the return shipping costs? A: Customers must pay for return shipping costs. We do not provide pre-paid return labels, and any costs involved will not be reimbursed.

Q: What is the cost of return shipping for Australian customers? A: Australian customers must pay for return shipping. Our return shipping address is provided on the returns form available on our website.

Q: What is the cost of return shipping for international customers? A: International customers must pay for return shipping. We recommend using standard shipping via your local post office, such as USPS or Canada Post for our USA and Canadian customers. The First Class Package International Service with USPS costs roughly $20-30 USD and takes 10-20 business days to arrive back to us. Prices may vary, and you may use any other preferred method of your choice. We recommend using a registered post service and keeping tracking details. We will not be held liable for lost garments being returned.

Q: What is the additional fee for exchanges? A: All Australian exchanges will incur an additional $12 process and shipping fee. International exchanges will incur an additional $12 USD process and shipping fee, and exchanges are shipped via Australia Post Standard Shipping with Tracking.

Q: Can sale items be returned? A: Sale items are final sale and cannot be returned for an exchange or store credit.

Q: What happens if my parcel is returned to sender due to an incorrect address or failure to collect? A: For Australian customers, a fee of $25-30 will be charged to cover the RTS cost and to get the shipment resent back to you. For international customers, a fee of $25-30 USD will be charged.

Q: How is store credit issued? A: Store credit is issued in the form of a gift card which can be used storewide with no expiry date.

Q: How long does it take to process a return? A: Please allow 2-3 business days for your return to be processed once it has reached our returns address.

Q: What should I do if I receive a faulty or incorrect item? A: Contact us immediately with a photo of the item so we can assess the issue and establish a mutual happy outcome. Faulty items need to be emailed and returned back within 7 days of receiving. Any faults that occur after 2 months will not be accepted. Refunds will only be issued if the item is deemed faulty and cannot be replaced.

Q: How do After Pay returns work? A: If you return an After Pay order, your personal agreement with After Pay will still stand, and you will continue to pay any scheduled repayments. You will be issued a store credit for the sum of the returned item that you can use to purchase your desired piece.

Q: What is Shipping Protection? A: We offer Shipping Protection at checkout for $1.99, covering all parcel loss, damage, and theft. If you decide not to purchase Shipping Protection, we are not liable for lost, damaged, or stolen items.